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avatar for Allan Chen

Allan Chen

Muhlenberg College
Chief Information Officer
Websitekaiyen.com
Muhlenberg College
Sunday, October 1
 

5:15pm PDT

Volunteer Orientation & Training Seattle 1

6:00pm PDT

Welcome Reception & Coffee Mug Exchange Emerald 1

9:00pm PDT

Hospitality Suite Belltown
 
Monday, October 2
 

6:30am PDT

Morning Walk Motif Hotel Lobby

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Opening Plenary - 'Apocalypse Deferred: Wreaking Order In The Service Environment Through Effective Leadership' Seattle Ballrooms

11:00am PDT

Automated Patch Management and Inventory Reporting - PDQ Seattle 1 Building An In-House Leadership And Management Training Program Emerald 3

1:15pm PDT

Enhancing The Performance Of Cross Functional Teams Belltown How to discover and partner with the next Apple. Innovation in higher-ed. Seattle 1

2:30pm PDT

A Leadership Framework Emerald 3

4:00pm PDT

Lightning Talks Emerald 3 Organizing IT For Service Delivery Seattle 1

5:00pm PDT

Continuing The Conversation Seattle Foyer

6:15pm PDT

Mentor Dinner (Invite Only) Yard House
 
Tuesday, October 3
 

6:30am PDT

Morning Walk Motif Hotel Lobby

7:30am PDT

Open Board Meeting Emerald 2

9:00am PDT

Expanding Service Management in Higher Ed: Doing It Right Seattle 1 The Student Levels Project Emerald 3

10:30am PDT

General Session Seattle Ballrooms

12:00pm PDT

Lunch Provided Emerald 1 & 2

1:15pm PDT

Any App, Any Device, Anywhere, Anytime Seattle 1 Intentional Transparency - How To Develop One Service Catalog For All IT Services Emerald 3 You Know You Want To Read This - Communicating Effectively In Tech Support Seattle 3

2:30pm PDT

Poster Session Emerald 1 & 2

4:00pm PDT

Lightning Talks Emerald 3 Ready, Set, Google! Seattle 1

7:30pm PDT

Awards Reception (Invite Only) TBA
 
Wednesday, October 4
 

9:00am PDT

Beyond VDI - Implementing Virtual Labs at Muhlenberg College Seattle 3

10:30am PDT

Fostering Independence: Project Work For Student Techs Seattle 1 You’re Not The Boss Of Me: How To Entice Reluctant Faculty To Use A New LMS Emerald 3

2:30pm PDT

Lightning Talks Emerald 3 Revive your Resume! Seattle 3