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CL

Chif Lemani

Oregon State University
IT Coordinator
Sunday, October 1
 

1:00pm PDT

Understanding Your Customer Service Experience And Journey Mapping And Data Collection Seattle 1

5:30pm PDT

First Timers Orientation Seattle 2

6:00pm PDT

Welcome Reception & Coffee Mug Exchange Emerald 1

9:00pm PDT

Hospitality Suite Belltown
 
Monday, October 2
 

6:30am PDT

Morning Walk Motif Hotel Lobby

7:30am PDT

Registration Open Pioneer

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Opening Plenary - 'Apocalypse Deferred: Wreaking Order In The Service Environment Through Effective Leadership' Seattle Ballrooms

10:30am PDT

Networking Break & Exhibitor Hall Seattle Foyer

11:00am PDT

Building An In-House Leadership And Management Training Program Emerald 3

12:00pm PDT

Lunch On Your Own TBA

1:15pm PDT

Don't Go It Alone: Dedicated Communications Expert Is Critical To A Successful IT Shop Emerald 3

2:30pm PDT

The Help Center Of The New American University, It’s IT And Beyond Seattle 1

3:30pm PDT

Networking Break & Exhibitor Hall Seattle Foyer

4:00pm PDT

Organizing IT For Service Delivery Seattle 1

5:00pm PDT

Continuing The Conversation Seattle Foyer

9:00pm PDT

Hospitality Suite Belltown
 
Tuesday, October 3
 

6:30am PDT

Morning Walk Motif Hotel Lobby

8:00am PDT

Exhibit Hall Seattle Foyer Breakfast Emerald 1

9:00am PDT

Jetstream: A Cloud System Enabling Learning In Higher Education Communities Seattle 2

10:00am PDT

Networking Break & Exhibitor Hall Seattle Foyer

10:30am PDT

General Session Seattle Ballrooms

12:00pm PDT

Lunch Provided Emerald 1 & 2

1:15pm PDT

Intentional Transparency - How To Develop One Service Catalog For All IT Services Emerald 3

2:30pm PDT

Poster Session Emerald 1 & 2

4:00pm PDT

Ready, Set, Google! Seattle 1

5:00pm PDT

Continuing The Conversation Seattle Foyer

9:00pm PDT

Hospitality Suite Belltown
 
Wednesday, October 4
 

9:00am PDT

Beyond VDI - Implementing Virtual Labs at Muhlenberg College Seattle 3

10:00am PDT

Networking Break & Exhibitor Hall Seattle Foyer

11:45am PDT

Lunch On Your Own TBA

1:15pm PDT

What's Your Story: Creating A Narrative For Training Emerald 3

2:30pm PDT

Building Tomorrow's Workspace - Reimagining Application And Desktop Delivery Strategies Seattle 2

3:30pm PDT

Networking Break & Exhibitor Hall Seattle Foyer

4:00pm PDT

Closing Plenary - 'Because I Said I Would' Seattle Ballrooms