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Monday, October 2 • 2:30pm - 3:30pm
The Help Center Of The New American University, It’s IT And Beyond

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This presentation will be a behind the scenes look at Arizona State University’s Help Center, a university the embraces a one university approach for many campuses. The ASU Help Center is an IT Help Desk and beyond, providing tier 1 support for other foundational services such as financial aid, parking and others. This will be a look at a structure in evolution, services in development, implementing a customer-service focused culture, and processes to onboard new services and the metrics that tie it all together. At its core, this will be a look at how ASU is growing it’s 24 X 7 Help Center to be the front door to all major ASU services and to serve the Arizona community.

Session Chair
avatar for Timothy Foley

Timothy Foley

Chief Technology Officer, Lehigh University
Cycling, Racquetball, Indoor and outdoor rowingWork-related ERP in the Cloud, Data Analytics and Governance Efforts, Project Management and Service Desk IntegrationDistributed Computing and Library Support Models


Monday October 2, 2017 2:30pm - 3:30pm PDT
Seattle 1 1415 5th Ave, Seattle WA 98101