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Monday, October 2 • 2:30pm - 3:30pm
Identifying IT Core Competencies

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How we as IT professionals approach and do our work is just as important as the technical knowledge we possess. Creating high performing teams that are knowledgeable, adaptable and align with institutional business objectives is the responsibility of every IT leader. By identifying behavioral core competencies, IT leaders can focus on critical capabilities rather than the large “universe” of behaviors that may be desired at any given time. By identifying these core competencies, IT leaders will develop a common language that can be used to assess individual and team performance for central IT and distributed IT organizations. During this session, we will discuss specific behavioral competencies, and identify desired core competencies for individual team members, managers/supervisors and executive leadership.

Session Chair
avatar for Kathy Fletcher

Kathy Fletcher

IT Application Specialist, West Virginia University
36+ yrs experience in Information Technology. Specialties: Qualtrics, eXplorance Blue, iClicker, Adobe Acrobat, Office 365

Speakers
avatar for Beth Rugg

Beth Rugg

IT Director, UNC Charlotte
I am the Assistant Vice Chancellor for Client Engagement at the University of North Carolina Charlotte. I have extensive service management experience overseeing service desks, desktop support, labs, instructional support and design, digital media production, technology acquisition... Read More →



Monday October 2, 2017 2:30pm - 3:30pm PDT
Belltown 1415 5th Ave, Seattle WA 98101