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Tuesday, October 3 • 4:00pm - 5:00pm
Ready, Set, Google!

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This is the true story, of two teams, picked to launch a new communication & collaboration platform, work together, and have their lives taped (a few select moments, anyway). Find out what happens, when people stop using GroupWise, and start getting G Suite...The Real Google!

While members of the Muhlenberg College Infrastructure & Networking team toiled away migrating GroupWise to Google in mere months, Client Support Services and Instructional Technology & Digital Learning joined forces to educate and support the community during this large scale change.

This presentation walks through the highlights of developing a communication and training plan in record time with good old-fashioned teamwork, dedication, creativity and fun.

Highlights include:

Create a complete training schedule in one hour using 5 brains and whiteboard painted walls.

How to exploit the creativity of select team members (make that one) and BRAND, BRAND, BRAND!

Scripts? Overrated. You want authenticity? Plan, schedule and shoot promos in 30 minutes or less.

How do we get them to listen??? Ways to engage your community. Buttons and badges and prizes, oh my!

Retaining your audience post launch. The support never ends.

We do not recommend trying this at home without a sense of humor and a solid team.

Session Chair
avatar for Kendra Strode

Kendra Strode

Technology Support Specialist, Carleton College
Training helpdesk students at a small undergraduate college.

Speakers
avatar for Phedra Henninger

Phedra Henninger

Director of Client Support Services, Muhlenberg College
My team consists of Desktop Services, Faculty/Staff Support and the Student Help Desk. I've worked for Muhlenberg College since 2001 and began my current role as Director of Client Support Services in August 2016. I truly learn something new every day and look forward to lively discussions... Read More →


Tuesday October 3, 2017 4:00pm - 5:00pm PDT
Seattle 1 1415 5th Ave, Seattle WA 98101