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Wednesday, October 4 • 1:15pm - 2:15pm
Client Driven Change Management: Migrating From In-House Zimbra To Microsoft 365

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We describe a well-received e-mail and calendar migration project on a high-touch, change resistant campus after a board mandate to move e-mail to a hosted service. Our client-driven discovery process and an implementation and communication approach designed to maximize client success made a big change much more comfortable for the community. We also share our top lessons learned—what to repeat in future large-scale projects, what to do differently, and how we dealt with the unexpected.

Note: We are open to adapting our presentation to be part of a panel with other schools, or as a facilitated discussion about change management for major projects.

Session Chair
avatar for Bob Haring-Smith

Bob Haring-Smith

Conference Chair, SIGUCCS

Speakers
avatar for Melissa Cresswell

Melissa Cresswell

Director of Client Engagement and Planning, Bryn Mawr College


Wednesday October 4, 2017 1:15pm - 2:15pm PDT
Seattle 3 1415 5th Ave, Seattle WA 98101

Attendees (7)