Technology staff members in Higher Education tend to be multi-talented with a wide range of skills and personalities. This is necessary in the University environment due to the diverse nature of the clientele who support the teaching, learning, and administrative process. How do you provide Information technology support for such a wide range of clients? How do you support a diverse population? What skills are needed to support administrative offices such as the President? The discussion will focus on the development of cross functional teams and how to align IT staff skills to fit the needs of a University environment.
