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Wednesday, October 4 • 9:00am - 10:00am
Title: Big IT projects and no staff - How to build and activate a campus community

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Ever had a huge project assigned to your team or unit, but didn’t receive the staff or funding necessary to properly see it through? Have you ever dealt with a lack of trust between groups on campus? Are you facing a huge cultural shift with how IT functions at your college or university? Do you wish users could learn how to better help themselves?

The University of Minnesota Duluth was faced with those situations when it was tasked with transitioning the majority of its websites into Drupal, a content management system (CMS). Find out how we formed user and technical groups, built trust, harnessed technical expertise, addressed bug and feature requests, created training opportunities, developed documentation, provided viable channels for feedback, and successfully united a previously fragmented campus community to successfully get the job done – all with no additional staff or money.

Beyond sharing our own experiences, our goal during this hour is to facilitate discussion amongst SIGUCCS attendees on how similar concepts and techniques might be applied to underfunded project mandates at your educational institution.

Session Chair
avatar for Mo Nishiyama

Mo Nishiyama

Technical Writer, Oregon Health & Science University
He/Him/His. Straight outta Portland (Oregon), Mo is passionate about promoting an inclusive workplace culture, adopting frameworks that are centered around empathy, and sneakily inserting the Oxford Comma in business documents (despite his institution's Style Guide which discourages... Read More →

avatar for Mandie Johnson

Mandie Johnson

User support and web development, University of Minnesota Duluth

Wednesday October 4, 2017 9:00am - 10:00am PDT
Seattle 2 1415 5th Ave, Seattle WA 98101