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SIGUCCS 2017
Wireless access SSID: SIGUCCS, Password: services
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John Lord
Hobart & William Smith Colleges
Field Support Engineer
Geneva, NY
I work at the Help Desk providing all levels of technology support. I also manage our student technician team of 30 - 40 employees, who provide the first level of support.
Sunday
, October 1
12:00pm PDT
Registration Open
Pioneer
1:00pm PDT
Be A Leader Who Inspires Others: Transforming Yourself Into The Leader You Are Meant To Be
Seattle 3
5:30pm PDT
First Timers Orientation
Seattle 2
6:00pm PDT
Welcome Reception & Coffee Mug Exchange
Emerald 1
Monday
, October 2
6:30am PDT
Morning Walk
Motif Hotel Lobby
8:00am PDT
Breakfast
Emerald 1
9:00am PDT
Opening Plenary - 'Apocalypse Deferred: Wreaking Order In The Service Environment Through Effective Leadership'
Seattle Ballrooms
10:30am PDT
Networking Break & Exhibitor Hall
Seattle Foyer
12:00pm PDT
Lunch On Your Own
TBA
1:15pm PDT
Enhancing The Performance Of Cross Functional Teams
Belltown
2:30pm PDT
A Leadership Framework
Emerald 3
3:30pm PDT
Networking Break & Exhibitor Hall
Seattle Foyer
4:00pm PDT
Lightning Talks
Emerald 3
5:00pm PDT
Continuing The Conversation
Seattle Foyer
9:00pm PDT
Hospitality Suite
Belltown
Tuesday
, October 3
6:30am PDT
Morning Walk
Motif Hotel Lobby
8:00am PDT
Breakfast
Emerald 1
9:00am PDT
The Student Levels Project
Emerald 3
10:00am PDT
Networking Break & Exhibitor Hall
Seattle Foyer
10:30am PDT
General Session
Seattle Ballrooms
12:00pm PDT
Lunch Provided
Emerald 1 & 2
1:15pm PDT
You Know You Want To Read This - Communicating Effectively In Tech Support
Seattle 3
2:30pm PDT
Poster Session
Emerald 1 & 2
4:00pm PDT
Making A Help Desk Board Game
Seattle 3
5:00pm PDT
Continuing The Conversation
Seattle Foyer
9:00pm PDT
Hospitality Suite
Belltown
Wednesday
, October 4
6:30am PDT
Morning Walk
Motif Hotel Lobby
8:00am PDT
Breakfast
Emerald 1
9:00am PDT
Giving More Effective Feedback
Emerald 3
10:00am PDT
Networking Break & Exhibitor Hall
Seattle Foyer
10:30am PDT
Fostering Independence: Project Work For Student Techs
Seattle 1
11:45am PDT
Lunch On Your Own
TBA
1:15pm PDT
What's Your Story: Creating A Narrative For Training
Emerald 3
2:30pm PDT
Connecting Students To Life Beyond The Campus Walls - How I Developed A Training Program To Prepare Students For Work At School And In The 'Real World'
Seattle 1
4:00pm PDT
Closing Plenary - 'Because I Said I Would'
Seattle Ballrooms
5:15pm PDT
Continuing The Conversation
Seattle Foyer
7:30pm PDT
Taste Of Seattle (On Your Own)
TBA
9:00pm PDT
Hospitality Suite
Belltown
Timezone
SIGUCCS 2017
America/Los Angeles
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SIGUCCS 2017
Oct 1
-
4, 2017
Sunday
, October 1
Monday
, October 2
Tuesday
, October 3
Wednesday
, October 4
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Motif Hotel in Downtown Seattle, 1415 5th Ave, Seattle WA 98101
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Blue Mouse
Emerald 1
Emerald 1 & 2
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Motif Hotel Lobby
Pioneer
Seattle 1
Seattle 2
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Yard House
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