SIGUCCS 2017 has ended

Create Your Own Event

SIGUCCS 2017

Wireless access SSID: SIGUCCS, Password: services

John Lord

Hobart & William Smith Colleges
Field Support Engineer
Geneva, NY

I work at the Help Desk providing all levels of technology support. I also manage our student technician team of 30 - 40 employees, who provide the first level of support.

12:00pm PDT

Registration Open Pioneer

1:00pm PDT

Be A Leader Who Inspires Others: Transforming Yourself Into The Leader You Are Meant To Be Seattle 3

5:30pm PDT

First Timers Orientation Seattle 2

6:00pm PDT

Welcome Reception & Coffee Mug Exchange Emerald 1

6:30am PDT

Morning Walk Motif Hotel Lobby

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Opening Plenary - 'Apocalypse Deferred: Wreaking Order In The Service Environment Through Effective Leadership' Seattle Ballrooms

10:30am PDT

Networking Break & Exhibitor Hall Seattle Foyer

12:00pm PDT

Lunch On Your Own TBA

1:15pm PDT

Enhancing The Performance Of Cross Functional Teams Belltown

2:30pm PDT

A Leadership Framework Emerald 3

3:30pm PDT

Networking Break & Exhibitor Hall Seattle Foyer

4:00pm PDT

Lightning Talks Emerald 3

5:00pm PDT

Continuing The Conversation Seattle Foyer

9:00pm PDT

Hospitality Suite Belltown

6:30am PDT

Morning Walk Motif Hotel Lobby

8:00am PDT

Breakfast Emerald 1

9:00am PDT

The Student Levels Project Emerald 3

10:00am PDT

Networking Break & Exhibitor Hall Seattle Foyer

10:30am PDT

General Session Seattle Ballrooms

12:00pm PDT

Lunch Provided Emerald 1 & 2

1:15pm PDT

You Know You Want To Read This - Communicating Effectively In Tech Support Seattle 3

2:30pm PDT

Poster Session Emerald 1 & 2

4:00pm PDT

Making A Help Desk Board Game Seattle 3

5:00pm PDT

Continuing The Conversation Seattle Foyer

9:00pm PDT

Hospitality Suite Belltown

6:30am PDT

Morning Walk Motif Hotel Lobby

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Giving More Effective Feedback Emerald 3

10:00am PDT

Networking Break & Exhibitor Hall Seattle Foyer

10:30am PDT

Fostering Independence: Project Work For Student Techs Seattle 1

11:45am PDT

Lunch On Your Own TBA

1:15pm PDT

What's Your Story: Creating A Narrative For Training Emerald 3

2:30pm PDT

Connecting Students To Life Beyond The Campus Walls - How I Developed A Training Program To Prepare Students For Work At School And In The 'Real World' Seattle 1

4:00pm PDT

Closing Plenary - 'Because I Said I Would' Seattle Ballrooms

5:15pm PDT

Continuing The Conversation Seattle Foyer

7:30pm PDT

Taste Of Seattle (On Your Own) TBA

9:00pm PDT

Hospitality Suite Belltown