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avatar for Nikolas Varrone

Nikolas Varrone

SUNY Geneseo
Support Services Manager
Livonia, New York
A "hoppy frood who really knows where his towel is", Anime Fan, Biodynamic Organic Farmer, Explorer, Husband, IT Guy, "Mac Genius", Parent, Political Junky
Sunday, October 1
 

12:00pm PDT

Registration Open Pioneer

1:00pm PDT

Understanding Your Customer Service Experience And Journey Mapping And Data Collection Seattle 1

5:15pm PDT

Volunteer Orientation & Training Seattle 1

6:00pm PDT

Welcome Reception & Coffee Mug Exchange Emerald 1

9:00pm PDT

Hospitality Suite Belltown
 
Monday, October 2
 

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Opening Plenary - 'Apocalypse Deferred: Wreaking Order In The Service Environment Through Effective Leadership' Seattle Ballrooms

10:30am PDT

Networking Break & Exhibitor Hall Seattle Foyer

12:00pm PDT

Lunch On Your Own TBA

1:15pm PDT

Trying It Out With College Library: The Role Of Beta-Testing And The Pilot Process In Establishing Successful Services (Jeremiah Ray And Crague Cook) Seattle 3

2:30pm PDT

The Help Center Of The New American University, It’s IT And Beyond Seattle 1

4:00pm PDT

Augmented And Virtual Reality: Discovering Its Uses In Natural Science Classrooms And Beyond Seattle 3

6:15pm PDT

Mentor Dinner (Invite Only) Yard House
 
Tuesday, October 3
 

8:00am PDT

Breakfast Emerald 1

9:00am PDT

The Student Levels Project Emerald 3

10:30am PDT

General Session Seattle Ballrooms

12:00pm PDT

Lunch Provided Emerald 1 & 2

1:15pm PDT

You Know You Want To Read This - Communicating Effectively In Tech Support Seattle 3

2:30pm PDT

Poster Session Emerald 1 & 2

4:00pm PDT

Lightning Talks Emerald 3
 
Wednesday, October 4
 

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Title: Big IT projects and no staff - How to build and activate a campus community Seattle 2

10:30am PDT

Fostering Independence: Project Work For Student Techs Seattle 1

1:15pm PDT

What's Your Story: Creating A Narrative For Training Emerald 3

2:30pm PDT

Connecting Students To Life Beyond The Campus Walls - How I Developed A Training Program To Prepare Students For Work At School And In The 'Real World' Seattle 1 Lightning Talks Emerald 3

4:00pm PDT

Closing Plenary - 'Because I Said I Would' Seattle Ballrooms