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avatar for Olivia MacKenzie

Olivia MacKenzie

Saint Joseph's University
Associate Director, ITSM
Philadelphia, PA
Sunday, October 1
 

5:15pm PDT

Volunteer Orientation & Training Seattle 1

5:30pm PDT

First Timers Orientation Seattle 2

6:00pm PDT

Welcome Reception & Coffee Mug Exchange Emerald 1
 
Monday, October 2
 

7:30am PDT

Registration Open Pioneer

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Opening Plenary - 'Apocalypse Deferred: Wreaking Order In The Service Environment Through Effective Leadership' Seattle Ballrooms

10:30am PDT

Networking Break & Exhibitor Hall Seattle Foyer

11:00am PDT

Building An In-House Leadership And Management Training Program Emerald 3

12:00pm PDT

Lunch On Your Own TBA

1:15pm PDT

Don't Go It Alone: Dedicated Communications Expert Is Critical To A Successful IT Shop Emerald 3

2:30pm PDT

A Leadership Framework Emerald 3

3:30pm PDT

Networking Break & Exhibitor Hall Seattle Foyer
 
Tuesday, October 3
 

8:00am PDT

Breakfast Emerald 1

9:00am PDT

The Student Levels Project Emerald 3

10:00am PDT

Networking Break & Exhibitor Hall Seattle Foyer

10:30am PDT

General Session Seattle Ballrooms

12:00pm PDT

Lunch Provided Emerald 1 & 2

1:15pm PDT

Intentional Transparency - How To Develop One Service Catalog For All IT Services Emerald 3

2:30pm PDT

Poster Session Emerald 1 & 2
 
Wednesday, October 4
 

7:30am PDT

Registration Open Pioneer