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avatar for Raylene Dufresne

Raylene Dufresne

The Catholic University of America
Director of User Services
Washington D.C. Metro Area
Service Desk
PMO
Management
Sunday, October 1
 

12:00pm PDT

Registration Open Pioneer

5:30pm PDT

First Timers Orientation Seattle 2

6:00pm PDT

Welcome Reception & Coffee Mug Exchange Emerald 1
 
Monday, October 2
 

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Opening Plenary - 'Apocalypse Deferred: Wreaking Order In The Service Environment Through Effective Leadership' Seattle Ballrooms

10:30am PDT

Networking Break & Exhibitor Hall Seattle Foyer

11:00am PDT

Creating, Implementing, And Maintaining Successful Classroom Design Seattle 2

12:00pm PDT

Lunch On Your Own TBA

1:15pm PDT

Don't Go It Alone: Dedicated Communications Expert Is Critical To A Successful IT Shop Emerald 3

2:30pm PDT

The Help Center Of The New American University, It’s IT And Beyond Seattle 1

3:30pm PDT

Networking Break & Exhibitor Hall Seattle Foyer

4:00pm PDT

Organizing IT For Service Delivery Seattle 1

5:00pm PDT

Continuing The Conversation Seattle Foyer

9:00pm PDT

Hospitality Suite Belltown
 
Tuesday, October 3
 

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Expanding Service Management in Higher Ed: Doing It Right Seattle 1

10:00am PDT

Networking Break & Exhibitor Hall Seattle Foyer

10:30am PDT

General Session Seattle Ballrooms

12:00pm PDT

Lunch Provided Emerald 1 & 2

1:15pm PDT

Intentional Transparency - How To Develop One Service Catalog For All IT Services Emerald 3

2:30pm PDT

Poster Session Emerald 1 & 2

4:00pm PDT

Lightning Talks Emerald 3 Ready, Set, Google! Seattle 1

5:00pm PDT

Continuing The Conversation Seattle Foyer

9:00pm PDT

Hospitality Suite Belltown
 
Wednesday, October 4
 

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Title: Big IT projects and no staff - How to build and activate a campus community Seattle 2

10:00am PDT

Networking Break & Exhibitor Hall Seattle Foyer

11:45am PDT

Lunch On Your Own TBA

1:15pm PDT

What's Your Story: Creating A Narrative For Training Emerald 3

2:30pm PDT

Lightning Talks Emerald 3

3:30pm PDT

Networking Break & Exhibitor Hall Seattle Foyer

5:15pm PDT

Continuing The Conversation Seattle Foyer

7:30pm PDT

Taste Of Seattle (On Your Own) TBA

9:00pm PDT

Hospitality Suite Belltown