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avatar for Rob Guissanie

Rob Guissanie

Bucknell University
Senior Technology Support Specialist
Sunday, October 1
 

12:00pm PDT

Registration Open Pioneer

1:00pm PDT

Understanding Your Customer Service Experience And Journey Mapping And Data Collection Seattle 1

5:30pm PDT

First Timers Orientation Seattle 2

6:00pm PDT

Welcome Reception & Coffee Mug Exchange Emerald 1

9:00pm PDT

Hospitality Suite Belltown
 
Monday, October 2
 

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Opening Plenary - 'Apocalypse Deferred: Wreaking Order In The Service Environment Through Effective Leadership' Seattle Ballrooms

10:30am PDT

Networking Break & Exhibitor Hall Seattle Foyer

11:00am PDT

Cord-Cutting On Campus: The Demise Of Cable Tv Service In The Residence Halls Belltown

12:00pm PDT

Lunch On Your Own TBA

1:15pm PDT

Don't Go It Alone: Dedicated Communications Expert Is Critical To A Successful IT Shop Emerald 3

3:30pm PDT

Networking Break & Exhibitor Hall Seattle Foyer

5:00pm PDT

Continuing The Conversation Seattle Foyer
 
Tuesday, October 3
 

8:00am PDT

Breakfast Emerald 1

9:00am PDT

The Student Levels Project Emerald 3

10:00am PDT

Networking Break & Exhibitor Hall Seattle Foyer

12:00pm PDT

Lunch Provided Emerald 1 & 2

1:15pm PDT

You Know You Want To Read This - Communicating Effectively In Tech Support Seattle 3

2:30pm PDT

Poster Session Emerald 1 & 2

4:00pm PDT

Lightning Talks Emerald 3

5:00pm PDT

Continuing The Conversation Seattle Foyer
 
Wednesday, October 4
 

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Giving More Effective Feedback Emerald 3

10:00am PDT

Networking Break & Exhibitor Hall Seattle Foyer

10:30am PDT

Fostering Independence: Project Work For Student Techs Seattle 1

11:45am PDT

Lunch On Your Own TBA

2:30pm PDT

Lightning Talks Emerald 3

3:30pm PDT

Networking Break & Exhibitor Hall Seattle Foyer

4:00pm PDT

Closing Plenary - 'Because I Said I Would' Seattle Ballrooms