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SIGUCCS 2017
Wireless access SSID: SIGUCCS, Password: services
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Travis Freudenberg
Carleton College
Technology Support Specialist
Northfield, MN
carleton.edu
Hardware repair, student mentoring, Right To Repair, electronics sustainability, music, beer.
Sunday
, October 1
12:00pm PDT
Registration Open
Pioneer
1:00pm PDT
Understanding Your Customer Service Experience And Journey Mapping And Data Collection
Seattle 1
6:00pm PDT
Welcome Reception & Coffee Mug Exchange
Emerald 1
Monday
, October 2
8:00am PDT
Breakfast
Emerald 1
9:00am PDT
Opening Plenary - 'Apocalypse Deferred: Wreaking Order In The Service Environment Through Effective Leadership'
Seattle Ballrooms
12:00pm PDT
Lunch On Your Own
TBA
1:15pm PDT
Enhancing The Performance Of Cross Functional Teams
Belltown
2:30pm PDT
The Help Center Of The New American University, It’s IT And Beyond
Seattle 1
3:30pm PDT
Networking Break & Exhibitor Hall
Seattle Foyer
4:00pm PDT
Organizing IT For Service Delivery
Seattle 1
Tuesday
, October 3
8:00am PDT
Breakfast
Emerald 1
9:00am PDT
The Student Levels Project
Emerald 3
12:00pm PDT
Lunch Provided
Emerald 1 & 2
1:15pm PDT
Leveraging The 24X7 Operations Center To Extend Help Desk Service Hours
Seattle 2
4:00pm PDT
Lightning Talks
Emerald 3
Making A Help Desk Board Game
Seattle 3
Wednesday
, October 4
8:00am PDT
Breakfast
Emerald 1
9:00am PDT
Increasing Security By Focusing On The End-Points
Seattle 1
11:45am PDT
Lunch On Your Own
TBA
1:15pm PDT
Is Imaging Down?: Developing And Supporting A Large Scale Laptop Checkout Program
Seattle 1
2:30pm PDT
Lightning Talks
Emerald 3
4:00pm PDT
Closing Plenary - 'Because I Said I Would'
Seattle Ballrooms
Timezone
SIGUCCS 2017
America/Los Angeles
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SIGUCCS 2017
Oct 1
-
4, 2017
Sunday
, October 1
Monday
, October 2
Tuesday
, October 3
Wednesday
, October 4
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Motif Hotel in Downtown Seattle, 1415 5th Ave, Seattle WA 98101
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Belltown
Blue Mouse
Emerald 1
Emerald 1 & 2
Emerald 2
Emerald 3
Motif Hotel Lobby
Pioneer
Seattle 1
Seattle 2
Seattle 3
Seattle Ballrooms
Seattle Foyer
TBA
Yard House
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Jacob Morris
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