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avatar for Travis Freudenberg

Travis Freudenberg

Carleton College
Technology Support Specialist
Northfield, MN
Websitecarleton.edu
Hardware repair, student mentoring, Right To Repair, electronics sustainability, music, beer.
Sunday, October 1
 

12:00pm PDT

Registration Open Pioneer

1:00pm PDT

Understanding Your Customer Service Experience And Journey Mapping And Data Collection Seattle 1

6:00pm PDT

Welcome Reception & Coffee Mug Exchange Emerald 1
 
Monday, October 2
 

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Opening Plenary - 'Apocalypse Deferred: Wreaking Order In The Service Environment Through Effective Leadership' Seattle Ballrooms

12:00pm PDT

Lunch On Your Own TBA

1:15pm PDT

Enhancing The Performance Of Cross Functional Teams Belltown

2:30pm PDT

The Help Center Of The New American University, It’s IT And Beyond Seattle 1

3:30pm PDT

Networking Break & Exhibitor Hall Seattle Foyer

4:00pm PDT

Organizing IT For Service Delivery Seattle 1
 
Tuesday, October 3
 

8:00am PDT

Breakfast Emerald 1

9:00am PDT

The Student Levels Project Emerald 3

12:00pm PDT

Lunch Provided Emerald 1 & 2

1:15pm PDT

Leveraging The 24X7 Operations Center To Extend Help Desk Service Hours Seattle 2

4:00pm PDT

Lightning Talks Emerald 3 Making A Help Desk Board Game Seattle 3
 
Wednesday, October 4
 

8:00am PDT

Breakfast Emerald 1

9:00am PDT

Increasing Security By Focusing On The End-Points Seattle 1

11:45am PDT

Lunch On Your Own TBA

1:15pm PDT

Is Imaging Down?: Developing And Supporting A Large Scale Laptop Checkout Program Seattle 1

2:30pm PDT

Lightning Talks Emerald 3

4:00pm PDT

Closing Plenary - 'Because I Said I Would' Seattle Ballrooms