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SIGUCCS 2017
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SIGUCCS 2017
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Sunday
, October 1
Belltown
9:00pm •
Hospitality Suite
Blue Mouse
9:00am •
Closed Board Meeting
Emerald 1
6:00pm •
Welcome Reception & Coffee Mug Exchange
Motif Hotel Lobby
6:30am •
Morning Walk
Pioneer
12:00pm •
Registration Open
Seattle 1
1:00pm •
Understanding Your Customer Service Experience And Journey Mapping And Data Collection
5:15pm •
Volunteer Orientation & Training
Seattle 2
1:00pm •
IT Governance: A Hands-On Approach To Defining Policies And Process
5:30pm •
First Timers Orientation
Seattle 3
1:00pm •
Be A Leader Who Inspires Others: Transforming Yourself Into The Leader You Are Meant To Be
Monday
, October 2
Belltown
11:00am •
Cord-Cutting On Campus: The Demise Of Cable Tv Service In The Residence Halls
1:15pm •
Enhancing The Performance Of Cross Functional Teams
2:30pm •
Identifying IT Core Competencies
9:00pm •
Hospitality Suite
Emerald 1
8:00am •
Breakfast
Emerald 3
11:00am •
Building An In-House Leadership And Management Training Program
1:15pm •
Don't Go It Alone: Dedicated Communications Expert Is Critical To A Successful IT Shop
2:30pm •
A Leadership Framework
4:00pm •
Lightning Talks
Motif Hotel Lobby
6:30am •
Morning Walk
Pioneer
7:30am •
Registration Open
Seattle 1
11:00am •
Automated Patch Management and Inventory Reporting - PDQ
1:15pm •
How to discover and partner with the next Apple. Innovation in higher-ed.
2:30pm •
The Help Center Of The New American University, It’s IT And Beyond
4:00pm •
Organizing IT For Service Delivery
Seattle 2
11:00am •
Creating, Implementing, And Maintaining Successful Classroom Design
1:15pm •
Transitioning From Blackboard To Moodle Amidst Natural Disaster: Faculty And Students Perceptions
2:30pm •
A Touchless Gestural System For Extended Information Access Within A Campus
4:00pm •
Taking The Guesswork Out Of Lab Management
Seattle 3
11:00am •
The Power Of Powershell – Examples Of How Powershell Scripts Can Supplement A Patch Management System To Solve Unusual Problems
1:15pm •
Trying It Out With College Library: The Role Of Beta-Testing And The Pilot Process In Establishing Successful Services (Jeremiah Ray And Crague Cook)
2:30pm •
Maintaining Effective Colllaboration: Supporting a Shared Library System
4:00pm •
Augmented And Virtual Reality: Discovering Its Uses In Natural Science Classrooms And Beyond
Seattle Ballrooms
9:00am •
Opening Plenary - 'Apocalypse Deferred: Wreaking Order In The Service Environment Through Effective Leadership'
Seattle Foyer
10:30am •
Exhibit Hall
10:30am •
Networking Break & Exhibitor Hall
3:30pm •
Networking Break & Exhibitor Hall
5:00pm •
Continuing The Conversation
TBA
12:00pm •
Lunch On Your Own
Yard House
6:15pm •
Mentor Dinner (Invite Only)
Tuesday
, October 3
Belltown
9:00pm •
Hospitality Suite
Emerald 1
8:00am •
Breakfast
Emerald 1 & 2
12:00pm •
Lunch Provided
2:30pm •
Poster Session
Emerald 2
7:30am •
Open Board Meeting
Emerald 3
9:00am •
The Student Levels Project
1:15pm •
Intentional Transparency - How To Develop One Service Catalog For All IT Services
4:00pm •
Lightning Talks
Motif Hotel Lobby
6:30am •
Morning Walk
Pioneer
7:30am •
Registration Open
Seattle 1
9:00am •
Expanding Service Management in Higher Ed: Doing It Right
1:15pm •
Any App, Any Device, Anywhere, Anytime
4:00pm •
Ready, Set, Google!
Seattle 2
9:00am •
Jetstream: A Cloud System Enabling Learning In Higher Education Communities
1:15pm •
Leveraging The 24X7 Operations Center To Extend Help Desk Service Hours
4:00pm •
Management Of Carrying Pc Terminals And Initialization Of User Directory By Shifts For Students
Seattle 3
9:00am •
Scratching The Surface Of Windows Server 2016 And System Center Configuration Manager 2016
1:15pm •
You Know You Want To Read This - Communicating Effectively In Tech Support
4:00pm •
Making A Help Desk Board Game
Seattle Ballrooms
10:30am •
General Session
Seattle Foyer
8:00am •
Exhibit Hall
10:00am •
Networking Break & Exhibitor Hall
5:00pm •
Continuing The Conversation
TBA
7:30pm •
Awards Reception (Invite Only)
Wednesday
, October 4
Belltown
9:00pm •
Hospitality Suite
Emerald 1
8:00am •
Breakfast
Emerald 3
9:00am •
Giving More Effective Feedback
10:30am •
You’re Not The Boss Of Me: How To Entice Reluctant Faculty To Use A New LMS
1:15pm •
What's Your Story: Creating A Narrative For Training
2:30pm •
Lightning Talks
Motif Hotel Lobby
6:30am •
Morning Walk
Pioneer
7:30am •
Registration Open
Seattle 1
9:00am •
Increasing Security By Focusing On The End-Points
10:30am •
Fostering Independence: Project Work For Student Techs
1:15pm •
Is Imaging Down?: Developing And Supporting A Large Scale Laptop Checkout Program
2:30pm •
Connecting Students To Life Beyond The Campus Walls - How I Developed A Training Program To Prepare Students For Work At School And In The 'Real World'
Seattle 2
9:00am •
Title: Big IT projects and no staff - How to build and activate a campus community
10:30am •
Get Started At The Institution – The Collaboration And Technology To Deliver Web Resources To New Employees
1:15pm •
Developing An Emerging Leaders Professional Development Program
2:30pm •
Building Tomorrow's Workspace - Reimagining Application And Desktop Delivery Strategies
Seattle 3
9:00am •
Beyond VDI - Implementing Virtual Labs at Muhlenberg College
10:30am •
Monitoring Servers, With A Little Help From My Bots
1:15pm •
Client Driven Change Management: Migrating From In-House Zimbra To Microsoft 365
2:30pm •
Revive your Resume!
Seattle Ballrooms
4:00pm •
Closing Plenary - 'Because I Said I Would'
Seattle Foyer
8:00am •
Exhibit Hall
10:00am •
Networking Break & Exhibitor Hall
3:30pm •
Networking Break & Exhibitor Hall
5:15pm •
Continuing The Conversation
TBA
11:45am •
Lunch On Your Own
7:30pm •
Taste Of Seattle (On Your Own)
Timezone
SIGUCCS 2017
America/Los Angeles
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SIGUCCS 2017
Oct 1
-
4, 2017
Sunday
, October 1
Monday
, October 2
Tuesday
, October 3
Wednesday
, October 4
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Motif Hotel in Downtown Seattle, 1415 5th Ave, Seattle WA 98101
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Belltown
Blue Mouse
Emerald 1
Emerald 1 & 2
Emerald 2
Emerald 3
Motif Hotel Lobby
Pioneer
Seattle 1
Seattle 2
Seattle 3
Seattle Ballrooms
Seattle Foyer
TBA
Yard House
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Recently Active Attendees
MD
Matt Davidson
Eric Handler
Leo Herzog
Miranda Carney-Morris
Stephanie Aubin
Melissa Bauer
Takashi Yamanoue
Jay Ray
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Dates
Sunday
, October 1
Monday
, October 2
Tuesday
, October 3
Wednesday
, October 4
Venue
Belltown
Blue Mouse
Emerald 1
Emerald 1 & 2
Emerald 2
Emerald 3
Motif Hotel Lobby
Pioneer
Seattle 1
Seattle 2
Seattle 3
Seattle Ballrooms
Seattle Foyer
TBA
Yard House
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Conference Events
All
Plenary
Pre-Conference Seminar
Sessions
All
Exhibitor
Lightning Talks
Social Activities
All
Exhibitor
Meal
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