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avatar for Vicki Smith

Vicki Smith

West Virginia University
Executive Director, Customer & Communication Services
Ask me anything! My session focuses on the value, importance and challenges of communicating effectively, and the culture change that requires for some IT organizations. It's hard work, but so worth it! I am looking to learn from others about creating an incident management process and defining the role of an incident manager, as well as growing and energizing a small training team.