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SIGUCCS 2017
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William Shell
Eastern Michigan University
Director, IT Business Operations
Ypsilanti, MI
emich.edu
Sunday
, October 1
1:00pm PDT
Understanding Your Customer Service Experience And Journey Mapping And Data Collection
Seattle 1
5:30pm PDT
First Timers Orientation
Seattle 2
6:00pm PDT
Welcome Reception & Coffee Mug Exchange
Emerald 1
9:00pm PDT
Hospitality Suite
Belltown
Monday
, October 2
8:00am PDT
Breakfast
Emerald 1
9:00am PDT
Opening Plenary - 'Apocalypse Deferred: Wreaking Order In The Service Environment Through Effective Leadership'
Seattle Ballrooms
10:30am PDT
Networking Break & Exhibitor Hall
Seattle Foyer
11:00am PDT
Creating, Implementing, And Maintaining Successful Classroom Design
Seattle 2
12:00pm PDT
Lunch On Your Own
TBA
1:15pm PDT
Don't Go It Alone: Dedicated Communications Expert Is Critical To A Successful IT Shop
Emerald 3
2:30pm PDT
The Help Center Of The New American University, It’s IT And Beyond
Seattle 1
3:30pm PDT
Networking Break & Exhibitor Hall
Seattle Foyer
4:00pm PDT
Augmented And Virtual Reality: Discovering Its Uses In Natural Science Classrooms And Beyond
Seattle 3
5:00pm PDT
Continuing The Conversation
Seattle Foyer
Tuesday
, October 3
8:00am PDT
Breakfast
Emerald 1
9:00am PDT
The Student Levels Project
Emerald 3
10:00am PDT
Networking Break & Exhibitor Hall
Seattle Foyer
10:30am PDT
General Session
Seattle Ballrooms
12:00pm PDT
Lunch Provided
Emerald 1 & 2
1:15pm PDT
Intentional Transparency - How To Develop One Service Catalog For All IT Services
Emerald 3
You Know You Want To Read This - Communicating Effectively In Tech Support
Seattle 3
2:30pm PDT
Poster Session
Emerald 1 & 2
4:00pm PDT
Making A Help Desk Board Game
Seattle 3
5:00pm PDT
Continuing The Conversation
Seattle Foyer
Wednesday
, October 4
8:00am PDT
Breakfast
Emerald 1
9:00am PDT
Beyond VDI - Implementing Virtual Labs at Muhlenberg College
Seattle 3
10:00am PDT
Networking Break & Exhibitor Hall
Seattle Foyer
10:30am PDT
Fostering Independence: Project Work For Student Techs
Seattle 1
11:45am PDT
Lunch On Your Own
TBA
1:15pm PDT
What's Your Story: Creating A Narrative For Training
Emerald 3
2:30pm PDT
Connecting Students To Life Beyond The Campus Walls - How I Developed A Training Program To Prepare Students For Work At School And In The 'Real World'
Seattle 1
3:30pm PDT
Networking Break & Exhibitor Hall
Seattle Foyer
4:00pm PDT
Closing Plenary - 'Because I Said I Would'
Seattle Ballrooms
5:15pm PDT
Continuing The Conversation
Seattle Foyer
Timezone
SIGUCCS 2017
America/Los Angeles
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SIGUCCS 2017
Oct 1
-
4, 2017
Sunday
, October 1
Monday
, October 2
Tuesday
, October 3
Wednesday
, October 4
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Motif Hotel in Downtown Seattle, 1415 5th Ave, Seattle WA 98101
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